To what portion of the Site does this policy apply?
What information do we collect?
Our Site does not at any stage automatically collect any personally identifying information from you. We do however collect general statistical, aggregated, anonymised information to help us analyse our visitors preferences and habits while they visit our Site. This information is used to improve the content and usability of our Site.
We use a mail form on our Request a Quotation Page, to allow you to request a quotation for the services provided by the site that may be of interest to you. This form requires the submission of an email address, name, and contact number, as well as details of the service that the enquiry is about. This data is used internally to contact you and is not shared with or sold to any third party companies, individuals or organisations except as required to provide you with our carriage service as outlined in the Conditions of Carriage.
You may access, correct and delete your own personal information stored by the Site by contacting us at firstname.lastname@example.org.
Any cookies that may be used by the Site are used either solely on a per session basis, to maintain user preferences, or to collect general statistical information on our visitors preferences and habits while on the Site for web site improvement purposes.
The list of cookies set by the Site, along with their purpose, is shown below:
|__utma, __utmb, __utmc, __utmz||Third-Party: Google Analytics||
We use Google Analytics to monitor traffic levels, search queries and visits to this website.
Google Analytics stores IP address anonymously on its servers in the US, and neither the Site or Google associate your IP address with any personally identifiable information.
These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org .
Countrywide Freight is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our service, then you can be assured that it will only be used in accordance with this privacy statement.
Countrywide Freight may update this policy from time to time and you should check this policy on our website from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.
How we collect your information:
We collect your information when you complete our online forms, paper forms, purchase our services over the phone or when you send information through the postal service or by fax or by e mail. We also collect CCTV images on our premises, and the immediate surrounding areas. Most of the information we collect will include full business name, address and/or registered address, delivery addresses, invoice address, company registration number, contact person's full name, contact telephone and mobile numbers, e mail addresses, company VAT number, bank details for payment purposes.
What we do with your information:
We use your information to deliver the service that you have ordered or requested from us on line, by phone, by fax or by e mail to fulfil our contractual obligation to you as a customer or supplier. We store your information on our servers in the UK. We use it to keep internal records and we may use the information to improve our services.
Whom we share this information with:
We may share your information with other companies in our group and with our selected business partners. These business partners may include:
- IT Service providers that help us with any internal IT issues
- Credit rating and debt collection agencies
- Payment service providers that process your payment information on our behalf
- Subcontractors, agents, couriers and other business partners that help us deliver our services to you (description of items delivered, customer name, sender details, delivery name and address only).
- Lawyers/Solicitors representing us in the event of a legal claim
- Regulators, law enforcement agencies and statutory bodies (if there is a legal reason to share your data with them)
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure all of the information we hold about you.
How long do we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of data.
Controlling your personal information:
We will not sell or lease your personal information to third parties and will only release it if we have your permission or are required by law to do so. We won't share your information for marketing purposes with other companies.
You may request details of personal information which we hold about you. If you would like a copy of this information please email:
If you believe that any information we are holding about you is incorrect or incomplete, please e mail us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
What to do if you have any questions?